Refund policy
Questions? Reach us at info@theunrulyhare.com — we're happy to help.
Refunds
Because net profits from The Unruly Hare are donated directly to Great Lakes Rabbit Sanctuary, we are unable to offer cash refunds as a general policy. Instead, we offer exchanges and store credit on eligible items within 14 days of delivery. Items must be unused, in original condition, and in original packaging.
Eligible Items
If your item qualifies (see exclusions below), email us at info@theunrulyhare.com with your order number and a brief description of the issue. Once your return is received and inspected, store credit will be issued within 3–5 business days.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Items Not Eligible for Refund or Exchange
The following items cannot be returned, exchanged, or refunded:
- Personalized or custom-made items (e.g., items with your bunny's name)
- Crochet Snuggle Buns and other handmade pieces
- Bunny Emergency Care Kits (for health and safety reasons)
- Sale or discounted items
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery with a photo and your order number. We'll make it right at no cost to you — including a full refund if a replacement isn't possible.
A Note on Our Mission
Every purchase supports Great Lakes Rabbit Sanctuary, a 501(c)(3) in Willis, MI. Net profits from The Unruly Hare are donated directly to GLRS. Thank you for shopping with purpose — your bun thanks you too.
