Shipping policy
Shipping & Returns
Questions? Reach us at info@theunrulyhare.com — we're happy to help.
Shipping
Free standard shipping on all US orders over $50. Orders under $50 ship at a flat rate calculated at checkout.
Orders are processed within 2–5 business days. Handmade and custom items (such as Crochet Snuggle Buns and personalized pieces) may require additional time — estimated turnaround will be noted on the product listing.
Once your order ships, you'll receive a confirmation email with tracking information. We currently ship within the United States only.
Returns & Exchanges
We want you (and your bun) to love what you ordered. If something isn't right, we'll do our best to make it right.
We accept exchanges and store credit on eligible items within 14 days of delivery. Items must be unused, in original condition, and in original packaging.
The following items are not eligible for return or exchange:
- Personalized or custom-made items (e.g., items with your bunny's name)
- Crochet Snuggle Buns and other handmade pieces
- Bunny Emergency Care Kits (for health and safety reasons)
- Sale or discounted items
To start an exchange or request store credit, email us at info@theunrulyhare.com with your order number and a brief description of the issue. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery with a photo and your order number. We'll sort it out quickly at no cost to you.
A Note on Our Mission
Every purchase supports Great Lakes Rabbit Sanctuary, a 501(c)(3) in Willis, MI. Net profits from The Unruly Hare are donated directly to GLRS. Thank you for shopping with purpose — your bun thanks you too.
